Cutting loan approval time from 3 days to 40 minutes

The problem

Loan applications moved through four disconnected systems — a web form, an Excel underwriting sheet, email approvals, and a separate disbursement tool. Average time-to-decision was 3 business days, and the drop-off rate before disbursement was above 45%.

Our approach

• 01Mapped the full underwriting workflow with the credit team to identify which decisions were genuinely judgment calls versus rule-based checks that could be automated.
• 02Built a rules engine for automated bureau-score and bank-statement-based pre-approval, with manual review reserved for edge cases.
• 03Integrated directly with credit bureau APIs and a bank-statement analysis service, replacing manual document review.
• 04Added a real-time applicant status tracker to reduce inbound support calls asking 'where's my application.'

Stack used